Privacy Policy

CLIENT AND LEARNER DATA

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In the course of providing our digital content, eLearning development, document transformation, multimedia, accessibility, and Learning Management System (LMS) services, we may receive, process, or store data on behalf of our business clients. This may include:

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• Client Business Information: Operational procedures, systems documentation, technical knowledge, training materials, and other proprietary content provided to us for transformation into digital learning assets.

• Learner Data: Where we deploy or manage content through an LMS, we may process learner records, including names, email addresses, department details, assessment results, completion records, and interaction data. This data is typically owned and controlled by our client (the employer or organisation), and we act as a data processor or service provider on their behalf.

• End-User Data: In some instances, we may collect personal information directly from individuals who interact with our digital learning materials (e.g., for accessibility testing or user feedback).

 

We will only use client and learner data for the specific purpose for which it was provided — namely, to deliver, develop, host, or manage the digital learning services requested. We will not use this data for any secondary purpose without the express consent of the client or as required by law.

 

Where we act as a data processor, we do so under the terms of a written agreement with our client that requires us to comply with applicable privacy laws and to protect the confidentiality and security of the data.

 

DIRECT MARKETING

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We may use personal information collected from you for the purpose of providing you with direct marketing material and information in the form of a newsletter. This will only apply if you have registered or subscribed to such publications by registering your details with us. However, if you wish to cease receiving any such information, you may let us know either by email or mail, and your request will be actioned as soon as possible.

 

Individual profile and company details are not used for any other purpose. Details are only supplied to a third-party supplier when it is required by law, for goods or services which you have purchased, or to protect Nimbus 9 Pty Ltd copyright, trademarks, and other legal rights.

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We respect the privacy of our online visitors. We may collect information on or through this website that can personally identify you. For example, we collect personally identifiable information which you volunteer to us to respond to visitor questions and comments about us and our products and services, and to mail e-newsletters ("Personal Data").

 

We will use reasonable means to protect the confidentiality of your Personal Data while in our possession or control. We will not knowingly share any of your Personal Data with any third party other than our service providers who assist us in providing the information and/or services we are providing to you. To the extent that we do share your personal information with a service provider, we would only do so if that party has agreed to comply with our privacy standards as described in this Privacy Policy.

 

Any non-personal information, communications, and material you send to this website or to us by email, or which we obtain from third parties without promises of confidentiality, may be kept, used, and disclosed by us on a non-confidential basis. We are free to use and reproduce any such information freely, and for any purpose whatsoever. Specifically, we will be free to use any ideas, concepts, know-how, or techniques contained in such information for any purpose, including developing, manufacturing, or marketing products. This does not apply to client-owned content or learner data, which remains confidential and subject to the terms of our service agreements.

 

COOKIES AND ANALYTICS

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We use Google and/or other third-party service providers to serve ads on our behalf across the Internet and sometimes on this website. They may collect anonymous information about your visits to our website (not including your name, address, email address, or telephone number) and your interaction with our products and services. They may also use information about your visits to this and other websites to target advertisements for goods and services in order to provide more relevant advertisements about goods and services of interest to you.

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DISCLOSURE OF YOUR INFORMATION

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We may from time to time need to disclose certain information, which may include your Personal Data, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding, or in response to a law enforcement agency request. Also, Nimbus 9 Pty Ltd may use your Personal Data to protect the rights, property, or safety of Nimbus 9 Pty Ltd, its customers, or third parties.

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Finally, if there is a change of control in one of our businesses (whether by merger, sale, or otherwise), or a sale or transfer of its assets, customer information, which may include your Personal Data, could be disclosed to a potential purchaser under an agreement to maintain confidentiality, or could be sold or transferred as part of that transaction. We would only disclose your information in good faith and where required by any of the above circumstances.

 

THIRD PARTIES

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Nimbus 9 Pty Ltd does not and will not sell or deal in personal or customer information. We will never disclose your personal details to a third party except the necessary information required by providers of products or services you have purchased, or to protect the rights, property, or safety of Nimbus 9 Pty Ltd, its customers, or third parties, or if required by law.

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We may, however, use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands, and to assist us in meeting customer needs generally. In addition, we may use the information that you provide to improve our website and services but not for any other use.

 

SECURITY

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Nimbus 9 Pty Ltd strives to ensure the security, integrity, and privacy of personal information submitted to our website and of client and learner data processed as part of our services. We periodically update our security measures in light of current technologies and industry best practices.

 

This includes, where appropriate:

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• Encryption of data in transit and at rest.

• Access controls and authentication for our systems and any LMS environments we manage.

• Confidentiality obligations on our staff and contractors.

• Secure data destruction or return of client data upon completion of a project or termination of a service agreement, as agreed with the client.

 

LINKS

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This website contains links to other websites. These links are meant for your convenience only. Links to third-party websites do not constitute sponsorship, endorsement, or approval of these websites. Please be aware that Nimbus 9 Pty Ltd is not responsible for the privacy practices of such other websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this website.

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EMAIL COMMUNICATION

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Nimbus 9 Pty Ltd may also provide you with information and updates regarding our website and changes to the law from time to time. Nimbus 9 Pty Ltd may also make you aware of their new and additional products and services from time to time. This service is free, and you can unsubscribe at any time.

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ACCESS AND CORRECTION

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You have the right to request access to the personal information we hold about you and to request that we correct any inaccuracies. To make such a request, please contact us using the details below. We will respond within a reasonable time and in accordance with the Australian Privacy Principles.

 

COMPLAINTS

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If you believe we have breached the Australian Privacy Principles or any applicable privacy law, you may lodge a complaint with us using the contact details below. We will investigate and respond to your complaint within a reasonable time. If you are not satisfied with our response, you may refer the matter to the Office of the Australian Information Commissioner (OAIC).

 

CHANGE IN PRIVACY POLICY

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As we plan to ensure our Privacy Policy remains current, this policy is subject to change. We may modify this policy at any time, in our sole discretion, and all modifications will be effective immediately upon our posting of the modifications on this website. Please return periodically to review our Privacy Policy